Refund policy

Solwel emphasizes a non-return policy on all orders (excluding damage related claims). Due to the fragile nature of solar products, all sales are final. Solwel is here to guide you to ensure you feel confident about your purchase so you get it right the first time!  

If you choose to refuse a delivery before the package is opened, you may be subject to any return shipping costs that occur.  

You can always contact us for any return question at info@solwel.com. 

Damages and issues

Inspection: You must inspect for any visible damage before signing. Note any damage on the delivery receipt or with the freight carrier immediately! Signing without noting damage confirms acceptance of product in perfect condition, and therefore releases Solwel and the freight carrier from any liability for damaged or missing items. Take photos to document any damage. For major damage, refuse delivery.

Claims: If you notice any damage, please contact us as soon as possible after receipt (info@solwel.com) with supporting documentation. Solwel is not responsible for costs related to undocumented damage. NOTE: If circumstances don’t allow for immediate inspection, you will need to write “subject to inspection" on the delivery drivers' receipt. Any damage claims need to be filed with freight companies as soon as possible.

Unfortunately, we cannot accept returns on end of life items, sale items, or items purchased with gift cards.

Exchanges

Solwel is an approved distributor of all stocked products. Should your product not work out of the box, please contact us at info@solwel.com so we can engage the product manufacturer to receive an RMA (Return Material Authorization). We take great care to hand-pick our manufacturers, but defects can happen. We aim to make any exchanges smooth! 

Refunds
Damage claims can take up to 45 days to process, depending on the freight carrier. We work closely with freight partners to expedite any damage claims. With proper documentation and prompt contact, we'll do our best to process your claim as soon as it comes in.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@solwel.com.